Request deletion of your information
For a KANK directory, Eats or Guest House privacy request, identify the service and any order or reservation reference in your email. For KankMed consultations, use the contact and process in KankMed's privacy notice. The detailed instructions below cover KANK Health bookings, WhatsApp conversations and KANK Guardian check-ins.
Last updated: 8 October 2026
Suggested subject: KANK Health data deletion request.
What to include
- The name and phone number you used with KANK Health, including the country code.
- Which records you want deleted: for example, WhatsApp conversations, appointment requests or Guardian check-in information. Include a booking reference if you have one.
- Whether you also want staff to stop future Guardian check-ins, family updates or a subscription. A deletion request does not automatically cancel those services.
Do not send passwords, one-time codes, full payment-card details, detailed medical information or identity documents in the initial email. If you are requesting for someone else, state your relationship and that you are authorised to act for them.
What happens next
Staff review the request and may ask for limited information to verify your identity or authority. They assess the records associated with your request and explain any information that must remain for care, payment reconciliation, a dispute or an applicable legal duty. You can use the same email address to ask for an update or the outcome.
Deletion is a staff-reviewed process. It is not immediate, and the booking bot does not automatically erase records. Removing active records may not immediately remove provider backups or copies already received by a clinician or nominated family contact. We will explain any relevant limits when handling your request.
If you have already sent STOP
STOP in the KANK Health WhatsApp booking conversation stops that flow and creates a staff deletion request. It does not by itself erase earlier messages or stop a separate Guardian schedule or paid subscription. Email the address above to describe the full scope of your request, especially if WhatsApp replies are unavailable.
Other services and your rights
Messages starting with KANKMED use the separate KankMed consultation service. Tell us if your request concerns that service so it can be directed appropriately; see KankMed's privacy notice.
Deleting KANK Health records does not delete your WhatsApp account or records independently held by WhatsApp/Meta or your payment provider. Their own privacy processes apply to those records.
For access, correction, consent withdrawal or other privacy concerns, use realkem@kankmed.com. You can also contact the Nigeria Data Protection Commission. Read our privacy notice for more information.